Air Peace has introduced a new Customer Experience Representative (CXR) initiative across its domestic network, aimed at boosting service delivery through personalised and human-centered engagement.
The airline’s spokesperson, Mr. Efe Osifo-Whiskey, disclosed this in a statement on Monday in Lagos.
According to him, CXRs are specially trained personnel who will serve as dedicated travel chaperones for select passengers, including business class travelers and members of the airline’s loyalty programme across all domestic stations.
Osifo-Whiskey explained that the representatives will provide hands-on assistance from booking to final destination. They will initiate personal courtesy calls, guide passengers through travel procedures, and offer support during check-in and boarding.
He added that CXRs will also keep passengers updated on any changes to their itineraries, address concerns, and escalate issues where necessary to ensure swift resolution.
“The new service complements a growing suite of travel support innovations introduced by the airline in recent years — from flexible payment options and robust travel insurance packages to hospitality and mobility partnerships that ensure seamless door-to-door connections,” he said.
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