Polaris Bank makes big promise as Customer Service Week kicks off

Lagos — Polaris Bank has reaffirmed its commitment to delivering exceptional customer experiences as it joins the global celebration of the 2025 Customer Service Week, themed “Mission: Possible.”

The annual global event, holding from October 6 to 10, celebrates the crucial role of customer service professionals and the value they bring to businesses and their clients.

Speaking during an engagement with customers and staff in Lagos, the Managing Director/CEO of Polaris Bank, Mr. Kayode Lawal, said excellent service remains central to the bank’s culture and long-term success.

“While great customer service may sometimes seem challenging, it is always worth the effort,” Lawal said.

He noted that Polaris Bank’s service philosophy is anchored on consistency, thoughtfulness, and excellence, ensuring that customers experience genuine care and responsiveness in every interaction.

Lawal expressed appreciation to the bank’s customers for their continued trust and feedback, describing them as the driving force behind Polaris Bank’s innovation and growth.

“Our customers are the reason we keep improving and pushing boundaries. We remain committed to delivering the kind of service they truly deserve—every day,” he added.

Throughout the week, Polaris Bank will host a series of activities across its branches and digital platforms to celebrate both customers and outstanding service professionals within the bank.

The activities include staff recognition ceremonies, customer appreciation sessions, and learning engagements aimed at deepening the culture of service excellence.

Customer Service Week is celebrated globally every first week of October to honour service excellence and the professionals dedicated to making it possible.